by Future Link | Feb 11, 2019 | Blog, Business solutions, Customer Service, Hardware, IT Solutions
These days, it seems like every business markets itself as “customer-centric”. There are job titles specifically geared toward Customer Success, and customer experience buzzwords abound. At Future Link, we don’t spend a lot of time crafting job titles that make...
by Future Link | Feb 11, 2019 | Blog, Business solutions, Customer Service, How To, IT Solutions
Imagine for a moment that you’re the mayor of a Midwestern city: You’re committed to doing the best you can for your constituents… but you are also constrained by a tight budget, so every dollar counts. You want to bring your city into the mainstream with “smart”...
by Future Link | Dec 13, 2018 | Blog, Customer Service, Events
Every year we throw a holiday party… in January. “We do it to blow off steam and get everyone together,” says Carl Roedel, CEO and co-Founder of Future Link, “Everyone gets to meet the wives and kids.” Why January? Because: Family first. The holiday season is already...
by Future Link | Nov 15, 2017 | Business solutions, Customer Service
Are you getting good customer service from your IT support provider? It’s an important question. Who you select as your IT support provider can mean the difference between the success or failure of your business. Not all IT support companies are the same. Each has...
