Gaze Into the Future With Comprehensive IT Services
Future Link IT is a service business first and a tech business second. Our goal is to educate clients about options for IT solutions so you can make informed business decisions. Instead of using confusing jargon or scaring you into buying something, we focus on how our services can help you meet your business goals.
With Future Link IT as your trusted advisor, you can be confident that you’ve found a partner who always knows what to do next. Our owners possess more than fifty years of collective industry experience, and we’ve stacked our team with a staff of more than twenty professionals who possess the advanced skills it takes to serve clientele spanning major global industries.
Putting Personal Back Into the P.C.
We pride ourselves on attracting and retaining the best IT talent in the county, and staff our managed IT services firm with a team that is on standby to put tech to work for you. Our team of experts doesn’t have to worry about billing by the hour, and everyone works with a client-centered mindset in order to exceed your expectations. If you want to keep everything operating at peak performance and develop professional relationships with a team of personable tech experts, we invite you to partner with us today.
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Prioritizing People Since 2001
How Do We Keep Our Customers Happy?
We treat our employees and clients the same—just like family.
We understand the relationship between technology and your business.
We care about your well-being and take more than just tech into account.
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We Do IT All
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Important Questions to Ask When…
Selecting an IT Company
What is the ROI of using contract IT support vs. hiring IT staff?
There are two scenarios here. First, there is a company that needs full-time IT staff, and then there is a small business that doesn’t need full-time services, but needs a solid resource when they run into trouble. We have evaluated both scenarios and both provide cost savings to the business; we can do the same analysis for your business, too.
What does Future Link IT do differently to provide a reliable network and keep contract costs down?
We strive to provide a reliable network with the highest uptime. Over time, Future Link IT will convert your network to a set of in-depth network standards. The key to providing exemplary service is using hardware and software we are very familiar with so we can ensure that it works properly, and that in the event of an outage, we can fix it quickly for you.
How do our goals align with yours?
For most computer support companies, it’s more profitable for them if systems continue to break and they have to be returned. Future Link knows that we would rather you like us because you do not have computer problems instead of because we are there all of the time. Future Link has many support options, from flat-rate preventative maintenance up to unlimited labor. This make us a partner in your business and aligns your goals with ours because now we are highly motivated to have a reliable solution. That means we spend less time fixing problems and more time helping you plan for the future and learn how to save money on IT costs.
Why should you select Future Link IT?
In the IT support industry, many of the companies are small shops with between one and three technicians OR a national support team. Future Link provides you with the best of both worlds. We always have a full-time staff of fourteen or more professionals. This allows us to continue supporting our customers when a technician has a vacation or is on a large project. Being a local independent firm, we can spend the time to get to know your business and help you utilize your technology investment to meet your needs without the national cookie-cutter mentality.
How can you manage mobile workers and the inherent security concerns?
There are many security concerns with remote workers. We can help you limit your risk by developing employee use policies, managing remote computers, providing endpoint security, as well as SSL VPN for secure remote access into the company network. We’ll review your needs with you and then propose a solution that matches your needs and budget.
Can you help me with my compliance?
There are many regulations businesses need to comply with, including PCI if you accept credit cards; HIPPA or PHI for medical records and health care providers; and the many requirements for the financial industry. We can help you throughout the entire process, from the initial audit to implementing changes and planning for the future. Many of our solutions meet or exceed the standards of these compliance regulations.
Selecting an IT Support Company
Will you help me select the right hardware?
Yes, FLI takes the “hardware as a service” philosophy. These days, there is little profit in selling hardware; however, to be able to ensure you enjoy an excellent installation process, we can specify and facilitate the purchase of the hardware. This way, we make sure you have everything you need to have an efficient install while saving you money.
Do you offer pick up and drop off?
Yes, we offer both. FLI charges ½ rate for travel time.
How long have you been in business?
Future Link IT was established in 2001 after Y2K. Future Link IT was a spinoff of the company MSI when it threatened to close its doors. Seeing an opportunity in the market and having a strong business sense, Marty Mingl and Carl Roedel founded FLI. Some customers came over to the new company and have been with us for over thirty years, and we always welcome new businesses.
Do you charge by the hour?
In the IT service industry, the hourly rate should be determined by skill set and knowledge. In this market, you can find IT service providers from $60-$200+ per hour. Often the $60 per hour provider has limited knowledge with business networks and will take longer for simple tasks. So you should think about the labor cost to complete a task like setting up a wireless access point, replacing a computer or configuring a server. Future Link IT bills $150 per hour for network technicians and $175 per hour for our programmers. These rates are very competitive in the market with other companies with similar skill sets. We also have some flat-rate services for in-house computer repairs.
Do you offer multiple levels of support?
Future Link offers many levels of support, including three tiers of contract work. We will be happy to meet with you and provide you with a proposal on all the tiers so you can select the best plan for your brand.