Breaking up can be hard, but sometimes you just have to do it. If any of these signs sound familiar, it’s may be time to find a new IT support company.

  1. They don’t meet with you regularly to discuss your concerns.

Your IT service should meet with you regularly to discuss goals and keep you up-to-date on system maintenance, upgrades and security.

  1. They don’t take your unique needs into account.

Although many business use similar tools, systems and processes – no two companies are exactly alike. Your IT company should take the time to learn your business and customize solutions that help you to operate at peak efficiency.

  1. They are reactive, not proactive.

If you only see your IT support company when something goes wrong and something always seems to go wrong, there is a problem. Similarly, if you experience the same malfunction repeatedly with no resolution, there is a problem.

Your IT support firm should be undertaking preventative maintenance and planning – not just responding when something goes wrong.

  1. They can’t grow with you.

Small IT support companies may only have one or two technicians. They can have issues servicing customers during a big project, when techs are on vacation or when they gain a new client.

Due to their size, many small IT support companies may also be unable to keep pace with your growth. If your business has grown and your provider is no longer capable of supporting a business your size, you’ll need to switch providers to maintain your company’s productivity.

  1. They try to sell you things you may not need.

Anything your IT firm suggests should be in line with your business needs and developed through thoughtful planning. Products and services should serve to enhance your capacity, speed and security and not just their bottom line.

Similarly, your IT support firm may overcharge for products and services. If you feel this is the case, it’s time to get a second opinion.

The right IT company can mean the difference between the success or failure of your business. January is a great time to review your needs and see if there is a better way meet your IT needs.

Whether you’re an existing customer looking to update your plan or a company looking to leave your current provider, Future Link IT can help. Call us and we’ll review, assess and report (at no charge) on your support options, hardware, backup system, goals and much more.

Get started today with your free consultation.